Responsive DealerFire Playground dealership customer reviews

Chicken teriyaki boy 17 Oct 2015

service was good, Jeff is always helpful and friendly, labor is pretty expensive, the guest wifi is kind of unreliable so hopefully that can be fixed.

4 rate

Kurt Tolksdorf 16 Oct 2015

Mr. Perez gave us an informative test drive of two models, a Golf GTI with the 220 hp turbo engine, and a used Golf TDI diesel. The former was a wonderful vehicle, with ideal suspension calibration and loads of power. The latter surprised us with its quietness and refinement, and was the favorite of... the missus. Our obstacle to purchase: we have two vehicles with more than 100K on them which run great: a Honda Civic and a 1994 Mercedes E320. Trade-in potential of either could not possibly match their $ value to us. Ergo, it's a bit hard to make the numbers work. Despite this, we are glad that we test-drove VW and may very likely return in a couple of years when the diesel hoopla is resolved. Show more

4 rate

Kitty t 13 Oct 2015

I responded to an ad about lowering my current interest rate by refinancing my car. Although I felt sceptical about going in. I stayed open minded. I pulled in and was immediately greeted by a happy man. He grabbed some paper work, gave my keys to a finance mgr and they responded quickly. After ten ...minutes maybe I.had options, refinance with some money down or buy a new car. I was given a tank of gas and they are currently working for me. I have the answers I need just need to make the decisions. Show more

4 rate

james.b.harrison 09 Oct 2015

Reliable service has kept and keeps this car trouble free. Service was completed on time with flexible pick up options. Car continues to run flawlessly.

4 rate

CAH 08 Oct 2015

According to maintenance minder, my 2013 Honda Civic was due for an oil change. I thought the tires needed to be rotated as well so this was the service I requested. Brendan asked if the air filter and cabin filter had been changed. Maintenance minder did not advise this service was needed at thi...s time. However, while I was waiting, Brendan advised me both filters needed to be replaced so the complete service done cost me about $100 more than I was anticipating. All told, I waited for approximately an hour and a half (perhaps a little longer) but I always feel comfortable having my service performed at the Honda Barn. Show more

4 rate

ralph.danko 06 Oct 2015

Was in for my first (5000 mile) oil change and was told it was free, so I opted for the tire rotation and balance ($39) as I was noticing a very slight vibration. Brendan Daly from the service department was cheerful and helpful, answering all my questions and seemed to enjoy his job. He set up some... outside work - repairing a small window chip - with a glass repair shop in Portsmouth at my request. The car was returned to me in a reasonable amount of time and had been washed, which was appreciated, as we have an outdoor water use restriction in my town. Overall it was a pleasant experience. Show more

4 rate

mark.kingsley 02 Oct 2015

Car was not washed, maybe a service not given on Saturday. I know my sons car was washed after service earlier in same week. Maintenance screen not reset after oil change. The check in and out was great.

4 rate

RCJ 30 Sep 2015

Everything was positive, staff knowledgeable, We discussed VW problems and i left for the weekend. Unfortunately for them the VW thing is only getting worse, now Audi has same issue. Bought a competitors car because of it. I believe the Passat was a better car but will VW be around in 3 years?

4 rate

JCOUILLARD 30 Sep 2015

Jeff has always thoroughly explained the work required in a friendly manner. I was kept informed of all the additional work. All repairs were done correctly and within the promised time.

4 rate

acdnh 14 Sep 2015

I've always bought my Hondas from this dealership & had major servicing/inspection done. They always manage to have a loaner car for me to use while my van is being serviced--something that is very much appreciated!

4 rate

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